Frequently Asked Questions (FAQs)

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Yes. All our colored gemstones—including our Navaratna and energy gemstones—are 100% natural, unheated, and untreated. We do not sell synthetic or treated colored stones.

Yes. While we specialize in the nine traditional Navaratna gems, our inventory includes a curated collection of fine natural colored gemstones, including Tanzanite, Aquamarine, Tourmaline (including Rubellite & Indicolite), Tsavorite & Rhodolite Garnet, Spinel, Peridot, Opal, Alexandrite, Amethyst, Citrine, and Topaz.

We offer both Natural Diamonds and Lab-Grown Diamonds. Whether you are looking for classic mined diamonds for astrological and traditional fine jewelry or seeking lab-grown diamonds for modern luxury, we cater to both preferences with complete transparency.

Certificates are automatically included with our Signature Gemstones. For all other natural gemstones and diamonds, independent certification from recognized gemological laboratories (such as GIA, AGL, or IGI) can gladly be arranged upon request for an additional laboratory fee.

Yes. If you are seeking a specific carat weight, cut, or rare collector stone not currently listed on our website (such as unheated fine Spinels, Mint Garnets, or rare bi-color Tourmalines), our gemologists can custom-source stones directly through our global lapidary and mining partner network.

Energy and Navaratna gemstones are premium natural stones selected for their purity, color, clarity, and traditional astrological vitality. Our collection includes natural Ceylon Yellow Sapphires, Burma Rubies, Colombian Emeralds, Japanese Red Coral, Natural Pearls, Natural Diamonds, Blue Sapphires, Hessonites, and Cat’s Eyes.

Yes. Our strict commitment to quality applies across our entire collection. Every specialty and collector gemstone we offer is guaranteed natural and ethically sourced, selected for superior color saturation, optical clarity, and fine lapidary cut.

Absolutely. Any loose colored gemstone from our catalog can be paired with our bespoke 3D CAD design service to create custom engagement rings, birthstone pendants, cocktail rings, earrings, or statement necklaces in 18K gold or sterling silver.

Custom Jewelry & Craftsmanship

Yes. We offer complete bespoke jewelry fabrication. Whether you need an astrological ring, a pendant, earrings, or a custom statement piece featuring any of our natural colored gemstones, natural diamonds, or lab-grown diamonds, we bring your vision to life through custom lapidary cutting, 3D CAD modeling, and master casting in 18K yellow, white, or rose gold, or sterling silver.

To get started:

  • By Email: Send your design ideas, reference sketches/photos, stone preferences, metal choice, and ring size to support@ratnashakti.com.

  • By Phone: Give us a call directly via the contact number listed on our website to discuss your custom project one-on-one with our team.

    Once we receive your details, we will provide an initial quote and consultation before beginning the 3D design process.

  1. Stone Selection: Choose your natural colored gemstone, natural diamond, or lab-grown diamond.

  2. Design & 3D Modeling: We create a 3D digital CAD render tailored to your exact specifications (metal choice, prong or bezel setting, and sizing).

  3. Fabrication & Delivery: Once you approve the design, our master jewelers cast, hand-finish, set the stones, and ship the finished piece directly to your door.

Placing Orders & Account Management

Browse our collection of loose natural gemstones, diamonds, or jewelry settings. Select your preferred item, choose any customization or certification options, and click Add to Cart or Buy Now. Follow the on-screen checkout steps to enter your shipping details, select your shipping speed, and complete your secure payment.

No, you can check out seamlessly as a Guest. However, creating an account allows you to track order statuses in real time, view your purchase and certificate history, and save shipping details for faster checkout on future orders.

  • In-Stock Orders: If you need to modify or cancel an order for an in-stock loose stone, please contact us immediately at support@ratnashakti.com. Once an order has been packaged or dispatched, it cannot be canceled and must follow our standard return process.

  • Custom & Bespoke Jewelry: Changes or cancellations must be requested within 24 hours of order confirmation before CAD design and casting production begin.

Shipping & Delivery

We ship via trusted carriers including FedEx, UPS, and USPS. Standard and expedited options are available at checkout, and every shipment includes tracking so you can monitor your package’s journey directly to your door.

Yes, we ship to select international destinations. Please note that international orders may be subject to local import taxes, customs duties, and clearance fees required by your destination country, which are the recipient's responsibility.

  • In-Stock Loose Stones & Diamonds: Dispatched within 1–3 business days, with domestic delivery typically taking 2–5 business days depending on your location. (If optional third-party laboratory certification is requested, please allow an additional 7–14 business days before dispatch).

  • Custom & Bespoke Jewelry: Made-to-order pieces require 2–4 weeks for CAD modeling, stone setting, casting, and hand-finishing prior to shipping.

Payments & Tracking

We accept all major credit and debit cards (Visa, MasterCard, American Express, and Discover) as well as secure digital wallets including Apple Pay, Google Pay, and PayPal. All transactions are encrypted and processed through secure, PCI-compliant payment gateways.

As soon as your order is dispatched, you will receive an email confirmation containing your carrier tracking number (FedEx, UPS, or USPS) and a direct tracking link. You can also log into your account dashboard on ratnashakti.com at any time to view live tracking updates.

  • If you prefer an alternative payment method—such as a direct bank wire transfer or Zelle (often preferred for high-value bespoke orders and loose gemstone investments)—please contact our customer support team directly at support@ratnashakti.com before placing your order, and we will assist you with secure payment arrangements.

Returns, Refunds & Care

Loose, unaltered gemstones / jewelry can be returned or exchanged within our 14-day return window, provided they are in their original condition with any included laboratory cards and packaging. Custom-cast and bespoke jewelry pieces are crafted to personal specifications and are final sale.

  1. Initiate Request: Email support@ratnashakti.com with your Order Number and reason for return within 14 days of delivery.

  2. Receive RMA & Instructions: Our team will review your request and issue a Return Merchandise Authorization (RMA) along with secure packing guidelines.

  3. Ship Back: Carefully package the unaltered stone with all original certification cards and boxes.

  4. Inspection & Refund: Once inspected and verified by our gemological team, your refund will be credited back to your original payment method within 5–7 business days.

Clean your pieces gently using warm water, mild dish soap, and a soft-bristled brush. Avoid harsh ultrasonic cleaners or steam for delicate natural stones such as emeralds, opals, and pearls. Always store pieces individually in soft pouches to avoid scratches.

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